24/7 Answering Services

Answering Every Call: Live Operator and Call Screening Options

At Advance Communications, Inc. we pride ourselves on being the go-to 24/7 answering service that understands the dynamic needs of your business. Choose between our Live Operator Answering, ensuring every caller is greeted with a live voice providing information or taking messages with the same care as your office staff, or our Call Screening option. With Call Screening, a customized recording can efficiently guide callers to the information they seek, leaving the option to connect with a live operator for further assistance.

24/7 Service: Our Phones, and Our Company, Never Sleep.


As a 24/7 answering service, we’re ALWAYS there when you and your customers, clients, and patients need us – 365 days a year. That enables you to use your time more efficiently, knowing your calls are being handled properly, professionally, and promptly…just as you expect.

Our Answering Services Can Be Organized into 3 Primary Categories:

  1. Medical Answering – Our doctors and health management companies insist on prompt and accurate handling of patient and client calls. We are heavily experienced in medical answering and understand the importance of gathering required information in highly detailed fashion. We dispatch without delay, following the specific instructions of each of our doctors and other health management clients.
  2. Trades, Property Management and Towing Services – Some businesses have a high proportion of time-sensitive messaging. Callers who require an urgent response want to hear a caring, intelligent voice to instill in them the confidence that their messages will be dispatched quickly and accurately. Advance Communications offers you that assurance, and our operators fulfill the promise.
  3. Professional Services, Computer Support, Sales Organizations, Web Support – Many of our clients feel that the “sound” of their answering service should be an extension of their office or organization. From the style in which we answer – coupled with the ability to provide specific information on behalf of each client – Advance Communications serves as a partner in helping to grow your business.
Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center.

Answering Options: Seamless Communication Solutions for Your Business

Live Operator Answering

Any time of day, if your office wants callers greeted with a live voice, that is what they will get. Our telephone operators will gladly provide information or take a message using the same care and accuracy as expected if the call was answered by your office staff.

Call Screening

Callers being greeted by a customized recording may provide exactly what they are looking for without speaking with a live person. Providing office hours, the office fax number, or the option to leave a voicemail using a custom outgoing greeting may be the right fit for offices that receive a high number of routine calls after-hours. Speaking to an operator, for callers needing further assistance, is always an option!

Voice Mail with Operator Revert

The phone is answered by a recorded announcement explaining who has been reached, giving the option to either leave a message or call back during regular business hours. For urgent calls, we provide a “push Zero” option to connect with an operator.

Essential Components to Our Answering Services

  • Accurate name and company spelling and phone number confirmation for every caller.
  • Operators who are trained to follow even the most difficult on-call dispatch schedules.
  • Operators who are trained to listen, calm callers and take control of each call with an empathetic and caring voice.
  • Operators who are trained on how to differentiate between routine and emergency calls.
  • Ongoing monitoring of each operator station to assure every protocol is being followed.
  • Ease in making permanent or temporary changes to your account.
  • Archived message retrieval for up to one year.

Customized Messaging Solutions: Tailored to Fit Your Business Needs

We offer flexible messaging options to suit your business style, including encrypted smartphone messages, voicemail, texts, faxes, emails, and more, all customizable to ensure you receive important updates in your preferred way, anytime.

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center.

How do you prefer to receive your messages?

Based on the way you do business, we can:

  • Send Encrypted messages to your Smart Phone
  • Hold messages from voicemail or live operator
  • Text messages to your mobile device
  • E-mail messages
  • Fax messages (from routine messages to all dispatches from the previous day)
  • Deliver messages to your very own Secure Portal
  • Any combination of the above, based on your needs, any time of day

HIPAA Compliant Secure Messaging Services

For the medical field, trust our HIPAA Compliant Secure Messaging services. We partner with leading platforms like TigerConnect, Onviguard, and Doximity, ensuring secure communication with medical providers. Our service is adaptable, accommodating users on platforms such as Doc Halo, PMD, Cliq, and Curator. Experience the ease of Secure Portal message retrieval, allowing multiple office staff to access messages securely from any web browser, eliminating the need for faxing and providing a cost-effective solution for storing patient messages.

Don't Let Another Call Go Unanswered!

Contact us today to discuss how we can elevate your communication strategy and provide seamless phone coverage for your business. Call or request a quote today to get a tailor-made solution to fit your needs!