About Our Legacy
Quality and Care Since 1956
Advance Communications, Inc. has been delivering professional call center services for decades. Our team combines expertise, compassion, and dedication to provide seamless communication solutions for every client.
Who We Are
Founded in 1956, Advance Communications, Inc. (ACI) has evolved with technology while keeping a steadfast commitment to excellence. Every team member, from our owner to our newest operator, embodies professionalism, kindness, and care—ensuring that every caller experiences the attention and respect they deserve.
Meet Our Management Team
Our leadership team combines decades of experience with a passion for exceptional customer service:
Kathleen Freeman President & Owner
Over the years, Kathleen has remained committed to ensuring that the company consistently delivers the highest quality service, both for its clients and their callers. Kathleen’s leadership reflects her dedication to excellence and her belief in the importance of being the best for those they serve.
James Galvin Sr. Vice President, Business Development & Administration
With 20 years of experience, James monitors and keeps all our systems in excellent working order, making him a valuable asset and mentor to our staff.
Peg Pavelchak Sr. Vice President of Operations
With over 30 years at ACI, Peg oversees training and service delivery, maintaining our high standards of care.
Linda Washburn Manager of Administration
The first voice clients hear, Linda manages billing, human resources, and keeping our administrative office running smoothly.
Kade Boughton Assistant Manager Operations
Kade focuses on proactively resolving potential issues to ensure customer satisfaction and serves as Peg’s backup. Collaborating closely with Peg Pavelchak, Kade ensures the delivery of the high quality standards we aim for.
Kim Pippin Quality Assurance & Sales Manager
Kim brings with her over 25 years of industry experience. From IT support to account management, Kim works closely with staff and our customers to ensure quality service is being delivered on every call.
Our Commitment to You
At Advance Communications, Inc., our team’s dedication goes beyond answering calls. We strive to elevate your communication strategy, provide reliable coverage, and ensure every interaction reflects the professionalism of your business.
